LuckyLion Privacy Policy

At LuckyLion, we take your privacy seriously and are committed to protecting the personal data you share with us when you play at our casino. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have over your own data. By creating an account and using our services, you agree to the practices described below. If you have questions about how we handle your information, you can reach out to us through live chat, available from the sidebar at any time.

Information We Collect

Here at LuckyLion, we collect personal information at several stages of your journey with us, starting from registration through to withdrawal requests. We gather this data to verify your identity, process payments, prevent fraud, and comply with our legal obligations under the laws of Curacao, which govern our terms of use.

• We collect registration details such as your name, date of birth, email address, and country of residence.
• We request identification documents, including a valid passport or other government-issued ID, proof of residence, and proof of ownership of financial accounts, as part of our verification process.
• We record your gaming activity, deposits, withdrawals, and bonus usage to manage your account correctly.
• We may collect your device and IP address information, particularly for crypto deposits and withdrawals, since these transactions must be made from the same device and IP to avoid additional checks.
• Our verification procedure may also include a phone call, and we keep a record that this call took place as part of your account file.

How We Use Your Data at Vegas Lion

We use the information we collect to operate our platform safely and lawfully. Our LuckyLion team processes your data to verify your age (you must be at least 18, or older where your country requires it), confirm your identity before releasing winnings, and run sanctions checks where we deem it necessary. High-risk and politically exposed customers are subject to enhanced checks on our side, consistent with standard KYC obligations.

We at LuckyLion also use your data to communicate with you about your account, respond to support requests, and send information about promotions such as our welcome bonuses, reload offers, and VIP Club benefits, where you have not opted out of marketing communications.

Verification and Document Handling

Our verification process is a core part of how we protect both you and our casino from fraud. Winnings are not paid until verification is passed, and we may request an e-mail activation link, documents, or a verification call. If you refuse to arrange a call for 14 days, we reserve the right to confiscate winnings and terminate the account, in line with our published terms. We store the documents you submit securely and only for as long as necessary to meet our legal and regulatory responsibilities.

Sharing of Information

We do not sell your personal data. However, we may share information with trusted third parties who help us run our operations, including payment processors, identity verification providers, and game providers such as Pragmatic Play, Novomatic, Spribe, and others listed in our directory. We may also disclose information where required by law, to courts in Curacao in connection with any dispute, or to prevent fraud and protect the integrity of our platform.

• We share data with payment and banking partners to process deposits and withdrawals.
• We share certain account information with game and live dealer providers, including Absolute Live Gaming, Iconic21, Live Vegas, and ElCasino, strictly to deliver the gaming services you use.
• We may share information with regulators or law enforcement where legally obligated to do so.

Cryptocurrency and Transaction Data

Our LuckyLion platform allows wagering using cryptocurrencies, though we do not treat them as fiat and we do not exchange crypto to fiat or back at any stage. Because crypto deposits and withdrawals must come from the same device and IP address, we log this information to confirm consistency. A withdrawal requested from a different device or IP triggers an additional check, and we keep records of these checks as part of our security and compliance processes.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and understand how players use our casino. This helps us improve navigation, offer relevant promotions, and maintain security across our desktop, mobile web, and downloadable application versions. For more detail on specific cookie types and how to manage them, please refer to our separate Cookie Policy.

Data Retention

We retain your personal data for as long as your account remains active and for an additional period afterward, as required by applicable law and our obligations under Curacao regulations. Financial and verification records are generally kept longer than general account data, since they may be needed to resolve disputes, respond to regulatory inquiries, or address claims related to your account.

Your Rights Regarding Your Data

You have rights over the personal data we hold about you, and our LuckyLion support team is available to help you exercise them. These rights may include the ability to request access to your data, ask us to correct inaccurate information, or request deletion where legally permitted.

• You can request a copy of the personal data we hold about you.
• You can ask us to correct any inaccurate or outdated information in your account.
• You can request that we delete your data, subject to our legal and regulatory retention obligations.
• You can contact our live chat team with any privacy-related questions or concerns.

Account Security and One Account Policy

We maintain a strict one-account-per-player policy to protect your data and our platform from misuse. Additional accounts are treated as fake accounts, and we suspend them without compensation or refund, reclaiming any winnings or bonuses accrued. We also prohibit creating an account for a bot or programmed device, and we monitor account activity to detect such behavior.

VIP Club and Loyalty Data

If you join our VIP Club, we process additional information connected to your deposit history, wagering activity, and the form you submit to join, since entry requires a total of 2,500 EUR / GBP in qualifying activity. We use this data to manage your membership, apply withdrawal priority, calculate cashback, and assign a personal manager where applicable. Should your VIP status be switched from another casino, we process the relevant verification data to confirm your prior status.

Restricted Territories and Compliance

We do not offer our services to residents of the United States of America, France, or the Netherlands, including its overseas territories, and we apply data checks consistent with these restrictions. Provider-level restrictions also apply to certain game titles in additional territories, and we may process location-related data to enforce these rules.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our services after changes are posted means you accept the revised policy.

Contact Us

If you have any questions, requests, or concerns about how we handle your personal data at LuckyLion, please reach out to our support team through live chat, accessible from the sidebar. We aim to respond promptly and handle all privacy-related inquiries with care.